Terms & Conditions

By placing an order or reservation on this website or when dealing with our customer services team, you are agreeing to the following terms and conditions:

Age Restriction

You must be over 18 to place an order for alcoholic products on the Fusion Fable (16371808) website. By placing an order, you confirm that you and the recipient of an alcohol gift are over the age of 18.

Order Acceptance Policy

All orders and reservations received are subject to acceptance by Fusion Fable (16371808) and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

All prices shown are inclusive of VAT at the prevailing rate (currently 20%).

Order Changes Policy

If you wish to change your order, please do so via the My Account area of the Fusion Fable (16371808) website or contact us directly. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch/reservation time. Please note that once orders have been 'assigned to production', no changes can be accepted.

During exceptionally busy seasons like Christmas, Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within 96 hours of the intended delivery/booking date.

Order Cancellation Policy

Orders can normally be cancelled up to 48 hours before the intended delivery/booking date. You can cancel your order via the My Account area of the Fusion Fable (16371808) website. Please note that once orders have been 'assigned to production', they cannot be cancelled.

Payment Terms

Our website uses a secure checkout system. However, in some cases, bank-related payment failures may occur, preventing us from accepting your order immediately.

Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you've provided, we're sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances.

Delivery Policy

For full information related to our delivery-related policies, please see our Delivery Information page (if applicable).

Timed Deliveries

We offer a timed delivery option at an extra delivery charge. Other than the timed delivery option, we are unable to make deliveries within customer-specified time periods.

Product Availability and Substitution

All of our dishes, products, and ingredients are subject to availability. In the event of any supply difficulties or quality issues, we reserve the right to substitute any product with an alternative product of a similar style and equivalent (or greater) value and quality. If you wish to discuss the substitution we have made, please contact our customer services team.

Quality Guarantee

Although we do our best to ensure that this does not happen, on rare occasions, products may arrive damaged or unsatisfactory. If you receive such items, please contact us immediately so that we can arrange one of the following: a replacement on the next available date, or a full or partial refund. The amount of partial refund will depend on the specific circumstances.

Please note: If you are unhappy with your order for any reason you will need to contact us as soon as possible, latest within 5 days of the delivery date, using the 'Contact Us' link on our website. Due to the perishable nature of our goods we are unable to deal with any complaints and issues raised after the 5 day period.

Special Offers

At our discretion we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.

As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

Copyright

All copy and images on this website are owned by FUSIONFABLE LTD (16371808) and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.